PRIVACY POLICY
This privacy policy (the “Privacy Policy” or “Policy”) of
Property Management Company (“Company,” “we,” “us,” or “our”) describes our
privacy practices regarding personal information we collect, including from
persons (“you” or “your”) who access our property’s RentCafe Portal website or
our related mobile applications that may be available for download
(collectively, the “Site”). To access the Privacy Policy of RentCafe, please
visit: https://resources.yardi.com/legal/rentcafe-privacy-policy/.
PURPOSE. The purpose of this Privacy Policy is
to inform you about the types of personal information we gather about you,
including personal information gathered when you visit the Site, and personal
information we may receive from third parties or affiliates in addition to that
online information, how we may use that information, whether we disclose that
information to anyone, and the choices you have regarding our use of, and your
ability to correct, the information. This Policy does not cover information
that is exempted from privacy policy notification requirements, including
information about employees, contractors, job applicants and information
processed exclusively in the context of a business person acting in a business
capacity.
THE SITE IS NOT INTENDED FOR CHILDREN AND COMPANY DOES NOT
KNOWINGLY SOLICIT OR COLLECT PERSONAL INFORMATION ON THE SITE
FROM CHILDREN UNDER THE AGE OF 13. IF COMPANY LEARNS THAT A CHILD UNDER THE AGE
OF 13 HAS SUBMITTED PERSONALLY IDENTIFIABLE INFORMATION TO COMPANY THROUGH THE
SITE, IT WILL TAKE REASONABLE MEASURES TO DELETE SUCH INFORMATION FROM ITS
RECORDS AND TO NOT USE SUCH INFORMATION FOR ANY PURPOSE (EXCEPT WHERE NECESSARY
TO PROTECT THE SAFETY OF THE CHILD OR OTHERS, AS REQUIRED BY LAW, OR AS MAY OTHERWISE
BE REQUIRED BY LAW).
YOUR CONSENT AND POLICY CHANGES. PLEASE READ
THIS ENTIRE PRIVACY POLICY CAREFULLY. BY USING THE SITE, YOU EXPRESSLY CONSENT,
WITHOUT QUALIFICATION, TO THE COLLECTION, USE AND DISCLOSURE OF INFORMATION,
INCLUDING PERSONAL INFORMATION, AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT
AGREE TO THE TERMS OF THIS PRIVACY POLICY, YOU ARE NOT AUTHORIZED TO USE THE
SITE.
Company may amend this Privacy Policy from time to time. We
will post those changes on the website or update the Privacy Policy date
below. In certain cases, you will be notified via email or by a notice on
our website.
PERSONAL INFORMATION COLLECTED IN THE PAST 12 MONTHS
We collect, process and store various types of Personal
Information. For purposes of this Policy, “Personal Information” means
information that identifies, relates to, describes, is reasonably capable of
being associated with, or could reasonably be linked, directly or indirectly,
with a particular consumer or household. It does not include
de-identified or aggregate information, or public information lawfully
available from governmental records.
Personal Information we collect may include: your
name, email addresses, postal addresses, postal codes, user Internet Protocol
(IP) addresses, social security/insurance number, driver’s license number,
prior addresses, monthly rent paid at prior residences, employers, job titles,
income, telephone numbers, credit card information, bank account information
and routing numbers, date of birth, gender, age, marital status, user name and
password (if you choose to become a registered user of the Site or our products
and services), emergency contact information, information about your pets,
information about your vehicles including license plate numbers, biometric
information or biometric identifiers (if you choose to schedule a self-guided
tour and/or use our identity verification services), when a smart device is on
or off; when a door is locked, unlocked, opened, or closed; the unit with which
the door is associated (if you choose to use Smart Home or the Home IQ
Device(s) or Home IQ Hub), and other information either desirable or necessary
to provide quality services to our residents and visitors. We may also
collect information about you such as your use of the Site and communication
preferences.
Your Personal Information may be retained for as long as you
use the Site or our products and services. Retention periods may be extended if
we are required to preserve your personal information because of litigation,
investigations and other similar proceedings, or if a longer retention period
is required or permitted by applicable law.
We do not and will not sell your Personal Information.
Additional Information about How We Collect and Share your
Personal Information
With respect to each of the categories of data above, we may
also collect and share Personal Information with third parties to comply with
legal obligations; when we believe in good faith that an applicable law
requires it; at the request of governmental authorities or other third parties
conducting an investigation; to detect and protect against fraud, or any
technical or security vulnerabilities; to respond to an emergency; with
contracted service providers; or otherwise to protect the rights, property, safety,
or security of our business, third parties, visitors to our websites and mobile
apps, or the public. With respect to biometric information or biometric
identifiers, we may disclose such data to our technology service providers for
the purpose of verifying your identity. We may also share Personal Information
with any person to whom we transfer any of our rights or obligations under any
agreement, or in connection with a sale, merger or consolidation of our
business or other transfer of our assets, whether voluntarily or by operation
of law, or who is otherwise deemed to be our successor or transferee.
PERSONAL INFORMATION WE WILL CONTINUE TO COLLECT
We will continue to collect the same categories of Personal
Information listed above, for the same purposes.
USE OF COOKIES AND OTHER TECHNOLOGIES. Like
many other website operators, Company may use cookies to customize content
specific to your interests and track your use of the Site. “Cookies” are text
files that are placed on your computer and may be used to store your personal
information. In addition to cookies, Company may use other now known or later
developed technologies, to assist Company in observing the behavior of users
visiting the Site. These technologies access individual user information but
the information is used only to compile aggregated statistics about the Site’s
usage.
Our service providers may use cookies and those cookies may
be stored on your computer when you visit our website.
This Site uses Lead Attribution or Marketing Attribution to
assess the conversions of different channels that generate leads.
This Site uses Google Analytics (and in the future may use
other similar sites or services), a web analytics service provided by Google,
Inc. (“Google”), to
better assist Company in understanding how the Site is used. Google Analytics
will place cookies on your computer that will generate information that we
select about your use of the Site, including your computer’s IP address. That
information will be transmitted to and stored by Google. The information will
be used for the purpose of evaluating consumer use of the Site, compiling
reports on Site activity for Company’s use, and providing other services
relating to Site activity and usage. Google may also transfer this information
to third parties where required to do so by law, or where such third parties
process the information on Google’s behalf. The use of cookies by Google
Analytics is covered by Google’s privacy policy: https://www.google.com/policies/privacy/.
You can choose to delete existing cookies, allow or block
cookies, and set preferences for certain websites in your browser’s settings.
Please note you may not be able to use the full functionality of the Site if
you choose to block all cookies.
EMAIL AND TEXT MANAGEMENT. You may receive
emails and texts from Company for a variety of reasons. We respect your desire
to manage email and text correspondence. If you have an account with Company on
the Site, you can select your preferences through your account settings. You
can also manage your receipt of certain types of communication by following the
instructions included in the email we send you. Please note that, even if you
unsubscribe from certain email correspondences, we may still need to email you
with information relating to your unit, the management of the property, and
other important transactional or administrative information.
THIRD-PARTY WEBSITES. This Privacy Policy
applies solely to information collected by Company. This Privacy Policy does
not apply to other websites that are accessible through this Site, including
but not limited to any third-party websites.
ACCESSING, REVIEWING AND CHANGING YOUR CONTACT
INFORMATION. As an account holder, you can see, review and change most
of your contact information associated with your Account Profile by logging
into your account and editing your Account Profile. For assistance, you
may contact us using one of the methods listed below. With some exceptions, you
have the right to see what Personal Information we hold about you. We can help
you identify what records we might have about you. We may need to confirm your
identity before providing you with this access, and if we cannot verify your
identity with the degree of certainty required, we will not be able to respond
to your request. If we cannot give you access, we will tell you within 45
days of receipt of your request and provide you with a reason, as best we can,
as to why we cannot give you access.
PERSONAL INFORMATION OF MINORS. Our Sites are
not directed to minors under the age of 16 and we do not knowingly collect
Personal Information from minors. We may collect Personal Information of
minors, provided by parents or guardians, in connection with the application
and rental of a unit, or the provision of property management services.
We do not sell the Personal Information of minors.
CALIFORNIA RESIDENTS’ RIGHTS. The California Consumer
Privacy Act (CCPA) may apply to California residents whose Personal Information
is collected by landlords of a certain size or that meet other criteria. If the
CCPA applies to us, California residents may request to know about Personal
Information collected about them and request deletion of that Personal
Information. These rights are subject to certain exceptions, including without
limitation, for Personal Information subject to the Fair Credit Reporting Act
and the Gramm-Leach-Bliley Act. If we are subject to the CCPA, you can
learn more about these rights and our processes for consumer requests by
contacting us using one of the methods listed below. If you exercise any of the
rights afforded to you by the CCPA, we will continue to treat you fairly.
Right to request disclosure of information we have
collected about you
If the CCPA applies to us and to your information, you can
submit a request to us for the following personal information we have
collected:
- The
categories of personal information we’ve collected about you.
- The
categories of sources from which we collected the personal information.
- The
business or commercial purposes for which we collected or sold the
personal information.
- The
categories of third parties with which we shared the personal
information.
- The
specific pieces of personal information we collected about you.
- The
categories of personal information (if any) that we have sold about you,
the categories of third parties to which we sold that information, and
the category or categories of personal information sold to each third
party.
- The
categories of personal information that we disclosed about you for a
business purpose.
Our responses to any of these requests will cover the
12-month period preceding our receipt of the request.
Right to request the deletion of personal information
we have collected from you
Upon request, we will delete the personal information we
have collected about you that is covered by the CCPA, unless a relevant
exception to the right to deletion applies.
Do Not Track
“Do Not Track” is a privacy preference that users can set in
certain web browsers. We do not respond to browser or do not track
signals.
INTERNATIONAL TRANSFER OF INFORMATION. To
facilitate global operations, we may store, transfer and access Personal
Information we collect (as described above) or you submit on the Site around
the world, including the United States, Canada and other countries in which we
or our service providers have operations.
ACCESSIBILITY. We are committed to ensuring
that our communications are accessible to people with disabilities. To
make accessibility-related requests or report barriers, please contact us using
one of the methods below.
ACCEPTABLE USE. You agree you will not modify,
tamper with, reverse engineer, decompile, or otherwise attempt to discover the
source code for, any Site or related hardware or software associated with the
Site.
CONTACTING US.
If you have questions regarding this Privacy Policy or use
of information collected, please contact your property manager using the
Contact Us form.
Canada. To the extent it is applicable, this policy
is made under the Personal Information Protection and Electronic Documents Act.
There are some rare exceptions to the commitments set out above.
For more general inquiries, the Information and Privacy
Commissioner of Canada oversees the administration of the privacy legislation
in the private sector. The Commissioner also acts as a kind of ombudsman for
privacy disputes. The Information and Privacy Commissioner can be reached at:
Address: 112 Kent Street, Ottawa, ON K1A 1H3
Phone: (613) 995-8210
Toll-free: (800) 282-1376
Facsimile: (613) 947-6850
TTY: (613) 992-9190
Website: www.priv.gc.ca/en/
Updated: July 24, 2023